Privacy Policy
Last updated: August 2026
1. Introduction
Welcome to Chatchatty ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social networking service.
Chatchatty is the data controller for personal data processed through the Service. If you are located in the European Economic Area (EEA) or the United Kingdom, you may contact our designated representative at dpo@chatchatty.com.
2. Information We Collect and Legal Basis
Under the UK GDPR and EU GDPR, we process your personal data on the following legal bases:
| Data Category | Purpose | Legal Basis (GDPR Art.6) | Retention Period |
|---|---|---|---|
| Account Information (name, email, username, password hash) | Account creation and authentication | Contractual necessity (Art.6.1.b) | Duration of account + 30 days post-deletion |
| Profile Information (bio, avatar, location, date of birth) | Profile display and personalisation | Consent / Legitimate interest (Art.6.1.a, Art.6.1.f) | Duration of account |
| Posts, Comments, Messages | Service functionality and community interaction | Contractual necessity (Art.6.1.b) | Duration of account or until user deletes |
| Usage Data (IP, browser, device info, interactions) | Analytics, security, service improvement | Legitimate interest (Art.6.1.f) | 2 years from collection |
| Cookies and similar technologies | Functionality, analytics, preference storage | Consent (Art.6.1.a) except strictly necessary cookies (Art.6.1.f) | Up to 2 years (varies by cookie type; see Cookie Policy) |
| Age verification (date of birth) | Legal compliance — age gate | Legal obligation (Art.6.1.c) | Duration of account |
3. How We Use Your Information
- To provide and maintain our service
- To personalise your experience
- To communicate with you (service emails, notifications)
- To ensure safety and security (fraud detection, abuse prevention)
- To comply with legal obligations
- To improve our services through aggregated analytics
4. Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- With other users (based on your privacy settings and public profile choices)
- With service providers who assist our operations (hosting, email delivery, analytics — subject to data processing agreements)
- To comply with legal requirements (court orders, law enforcement requests)
- To protect our rights, safety, and property
- In connection with a business transfer (merger, acquisition, or sale of assets)
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including encryption at rest and in transit, secure server infrastructure, access controls, and regular security assessments.
6. Your Rights
Under data protection law, you have the following rights:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Portability: Export your data in a structured, machine-readable format
- Restriction: Restrict processing of your data in certain circumstances
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent at any time where processing is consent-based
To exercise any of these rights, please contact us at dpo@chatchatty.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK or your local supervisory authority.
7. Cookies
We use cookies and similar tracking technologies to improve your experience. You can manage your cookie preferences through our cookie consent banner. See our Cookie Policy for a detailed breakdown of all cookies used, their purposes, and retention periods.
8. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. For users aged 13-15 in the EEA, we require verified parental consent before processing personal data, in accordance with GDPR Article 8.
9. International Transfers
Your data is stored and processed in the United Kingdom and the European Economic Area. Where we transfer data to third countries, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) or adequacy decisions.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Material changes will be notified via email or in-app notification.
11. Data Protection Officer
For privacy-related inquiries or to exercise your data protection rights, contact our Data Protection Officer:
Email: dpo@chatchatty.com
Address: Chatchatty DPO, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: support@chatchatty.com